Privacy Policy

Introduction

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We take the security of personal data and other confidential information very seriously and are committed to complying with applicable data protection legislation and medical confidentiality guidelines.

Personal data is any information that can be used, either by itself or together with other information, to identify an individual. We treat all such information as confidential, whether or not it falls within the legal definition of personal data.

This policy outlines how we collect, use, store, and share your personal data and confidential information. By engaging with our services or website, you consent to this processing. Any queries should be sent to hello@socialeacademy.com

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1. Who Do We Collect Personal Data From?

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We collect personal data from the following groups:

· Clients, and their families

· Prospective customers

· Referring professionals and third parties (e.g. schools)

· Professionals making enquiries

2. Categories of Personal Data We Process

We process the following categories of personal data:

A. Standard Personal Data

· Contact details (e.g. name, email, address, phone number)

B. Special Categories of Personal Data

· Details relating to prospective customer mental health, cognitive functioning, and goals

3. How We Collect Your Information

We collect data when you:

· Fill in forms or questionnaires

· Speak to us on the phone or via email

· Attend assessments

· Provide written authorisation to access third-party records

· Engage with our website or submit online forms

We may also collect data from professionals involved in your care or legal representation.

4. Lawful Basis for Processing

We process your data on the following legal grounds:

• Consent: where you have explicitly agreed to the use of your data

• Contract: where processing is necessary for service provision

• Legal obligation: e.g. safeguarding, court-mandated requests

• Vital interests: to protect life and prevent harm

• Legitimate interests: e.g. managing our services, improving quality, handling claims, service evaluation

5. How We Use Your Information

We use your data to:

· Deliver high-quality online coaching services

· Create tailored plans and service recommendations

· Communicate with you and respond to enquiries

· Improve our services through feedback and review

We do not send marketing or promotional messages.

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We do not sell or share data for marketing purposes.

6. Sharing Your Data

We may share your data with:

· Regulators or authorities if legally required

We ensure appropriate data sharing agreements and safeguards are in place.

7. How We Store Your Information

· Electronic data is protected by access controls, encryption, and secure storage practices

8. Retention of Personal Data

We only retain your personal data only for as long as necessary. General contact/enquiry data: up to 6 years unless converted into a client record.

9. Your Rights

You have the right to:

· Access the data we hold about you

· Request corrections or updates

· Withdraw consent (where processing is based on consent)

· Request data erasure (subject to legal grounds)

· Restrict or object to processing

· File a complaint with the Information Commissioner’s Office (ICO)

We aim to respond to all data requests within 30 calendar days.

10. Legal Compliance and Risk Disclosure

We may process or disclose personal data to:

· Comply with a legal obligation

· Prevent a serious risk to health or life

· Support safeguarding or public protection

· Cooperate with law enforcement under specific circumstances

11. Confidentiality and Information Governance

We follow the General Data Protection Regulation (GDPR) guidelines and apply strict confidentiality standards.

12. Contact and Complaints

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If you have questions or concerns about your data, please email hello@socialeacademy.com
We are committed to ensuring your rights are upheld and your personal data is handled responsibly.